Privacy Policy

MUFOUNDATION.ORG PRIVACY POLICY

About us

Manchester United Foundation Limited and Manchester United Foundation (Trading) Limited are part of the Manchester United Group of companies (together "the Foundation", "we" and "us"). For a full list of companies in the Manchester United Group please click here[1].

We take the privacy of all our fans, customers and website users very seriously and take great care to protect your information.

This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights and how to contact us.

Please note that this website contains links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this website. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.

By using this website and giving your information to us, you indicate your consent to us and Manchester United’s official charity partners and other thrid parties (including commercial partners of Manchester United) collecting and using your personal information in accordance with the terms set out in this policy.

What information do we collect?

In order to provide you with services, we may collect personal information about you from our website, telephone conversations, emails and written and verbal communications. We may, for example, keep a record of your name, address, email address and telephone number, and (if applicable) your credit card details. We may also record details of any disability or health needs you may have at the time of booking an event or service which will take place at any of our premises to help to ensure your safety.

We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, for example, Manchester United’s official charity partners.

How will we use your information?

All personal information that we obtain about you will be recorded, used, and protected by us in accordance with current data protection legislation and this privacy policy. We will primarily use your personal information to provide our services to you and, for example:

  • to administer and provide services which you request;
  • to communicate with you in the event that any services you have requested are unavailable;
  • for record keeping purposes;
  • to carry out market research so that we can improve the services we offer;
  • to track activity on our website; and/or
  • to create an individual profile for you so that we can understand and respect your preferences.

Disclosure of your information

In order to provide our services to you, we may need to appoint other organisations to carry out some of the processing activities on our behalf. These may include, for example, delivery organisations and mailing houses. In these circumstances, we will ensure that your information is properly protected and that it is only used in accordance with this policy.

Official Charity Partners

Manchester United is aware that its status as one of the leading sports organisations in the world brings with it significant responsibilities.

The Foundation’s work in fulfilling Manchester United’s Corporate Social Responsibility (CSR) is organised into 3 main tiers:

1. work with the local community around its sites, including through educational support and the “Football in the Community” programme;

2. work with charity organisations in the UK, currently: The Children’s Society, The Christie Hospital NHS Foundation Trust, The Cystic Fibrosis Trust, Francis House Children’s Hospice, The Legacy Rainbow House and The New Children’s Hospital Appeal; and

3. work with our global charity partner UNICEF.

The Foundation, Manchester United and/or its official charity partners (or other commercial partners of Manchester United) may contact you to tell you more about a range of initiatives in a number of ways, including by post, telephone, text/picture/video message, digital television, fax or by email. If you express an interest in one of these partners and/or make a donation to one of Manchester United’s official charity partners, that partner may let us know. This enables us to take your views and interests into account.

What to do if you do not want to receive details of offers

Please be assured, you are under no obligation to make any donation to any of Manchester United’s official charity partners. However, if you prefer not to be contacted either by us or by Manchester United or by any of its partners, you can opt out by clicking the relevant boxes on the screen upon which you provide information or by writing to us by mail or email (see the section "How to contact us" below). You can change your mind at any time by contacting us by any of the methods shown below or by following the instructions set out within the information you receive.

Please note, if you do opt out of receiving information, the Foundation, Manchester United and/or its partners will be unable to keep you informed of new services, events or special offers that may interest you.

Use of your information outside the European Union

Some of the organisations to which we may disclose your personal information are situated outside of the European Union. In order to provide you with the services you require, we may need to transfer your personal information to these countries, some of which do not have laws that protect privacy rights as extensively as in the United Kingdom. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is protected in accordance with this privacy policy.

Cookies

In common with many other website operators, we may use standard technology called “cookies” on this site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive and they are used to record how you navigate this website on each visit.

Our cookies are used to enable us to develop our website to reflect your interests and by noting who has seen which pages, how frequently particular pages are visited and determining the most popular areas of our website. We may use cookies to enrich your experience of using the website by allowing us to tailor what you see to what we have learned about your preferences during your visits to the site.

Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your visitor experience.

For further information on cookies and how to switch them off see www.allaboutcookies.org[2].

Security of information

We take the security of your personal information seriously. If you submit your credit card details to us, we will use industry standard Secure Sockets Layer (SSL) encryption technology to guard your information. In addition, we have security procedures in place to protect our paper based systems and computerised databases from loss and misuse, and only allow access to them when it is absolutely necessary to do so, and then under strict guidelines as to what use may be made of the personal information contained within them.

Changes to this privacy policy

We aim to meet high standards and our policies and procedures are, therefore, constantly under review. From time to time we may change our security and privacy policies. Accordingly we recommend that you check this page periodically in order to review our current policies.

Updating and correcting information

You may correct your personal information by emailing us at enquiries@mufoundation.org or by changing your profile on our website. Please include your name, address and/or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.

Your rights to access your personal information

You have the right to receive a copy of the personal information that we hold about you. We may charge a small fee towards the cost of administering any request you make. The current fee is £10.00.

How to contact us

Telephone: +44 (0)161-868-8600
Email: enquiries@mufoundation.org

Mail: Data Protection Officer
Manchester United Foundation
Sir Matt Busby Way
Old Trafford
Manchester
M16 ORA
Fax: +44 (0)161-868-8837